NDIS Information

Although we are not a registered NDIS provider, you can still purchase products from The Sensory Shop using your NDIS funding. Here's how it works, depending on how your NDIS plan is managed:

Self-Managed Funds

If you are self-managing your NDIS funds, you can purchase directly from us. Simply shop on our website and complete your purchase as usual. A tax invoice will be automatically attached to your order notification emails.

Plan Managed

For those with plan-managed NDIS funds, we can provide a quote or invoice for your plan manager. To request a quote, click on the 'View Products' tab, choose the items you need, and then click the 'Request NDIS Quote' button. We will email you a quote within 1-3 business days. The quote price, including freight, will match the prices displayed on our website.

Agency Managed

If your funds are agency-managed, please contact us, and we will refer you to an NDIS-registered provider stockist who can assist you with your purchase.

Success Stories

Thousands of families have successfully used their NDIS funding to purchase our products, and we love hearing about the positive impacts on individuals and their families.

If you have any questions or need further assistance, please feel free to contact us. We're here to help make the process as smooth as possible for you.

Frequently Asked Questions

How do I place an NDIS order?

Add to cart as usual, once you get to checkout add your shipping details and continue on to the payment page.

There will be different payment options, If you are Self or Plan managed simply tick the correct box and click “Place Order”.

Your order will go through and you will receive an order confirmation with a PDF link to your invoice.

Make sure you put the NDIS participants full name and NDIS number in either the comments box at check out OR as part of the billing details.

If you are plan managed, simply forward the entire email to your plan manager or send us an email with their email address and we can send it off for you.

When will my order be sent?

Once we receive payment for your order, it will be put in line in our standard shipping process and sent accordingly.

Please note, there can be a delay between your plan manager sending us a remittance and the payment hitting our bank, so please keep that in mind when emailing to ask where your items are.

How long do I have to pay my order?

Due to the increasing amount of non-payments, we adhere to a strict 2-week payment schedule. NDIS Plan managers typically pay within 3-5 business days. We know coming up to Christmas that will stretch out, and we are happy to work with you as long as we have clear communication.

Any unpaid invoices at 2 weeks will receive one final reminder via email and text and if we receive no response after the 2 weeks, your order will be void.

Can The Sensory Shop place my NDIS order for me?

Yes, if you need help with your order, we can put orders through for you.

Simply fill out the NDIS Order Form below. Please ensure you put the order under the NDIS participant's name.

How do I know what to do here?

If you are either NDIS self-managed or plan managed, you may be able to use it to purchase from The Sensory Shop. We recommend you seek advice from your support coordinator or plan manager if you are unsure. Please don't hesitate to ask us any questions. Happy to help!

For Self-Managed

You have two primary options, as a self-managed NDIS participant.

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Pay Upfront

You can order from the website as normal & pay upfront using our payment options.

You submit your invoice or receipt to NDIS yourself. As we receive payment upfront, we send the items out immediately.

Pay Later

Select the NDIS self-managed payment method at checkout. This is a PAY LATER option, to allow you to draw down first.

The PDF link for your invoice to forward to NDIS for payment to yourself will be included in your order confirmation email sent after checking out.

Once you receive the funds, you pay us directly. Our invoice includes payment details for you. We would love you to email us advising payment has been made, including your order number & or name on the invoice.

As soon as payment is received, we post the item to you & send you the tracking number.

If you have any questions, please don't hesitate to ask us via our contact us form.

For Plan-Managed

You have two additional options, as an NDIS participant under plan management.

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NDIS Plan-Managed Checkout Option

At checkout, choose the payment option of NDIS Plan Managed. This allows you to check out without payment.

The invoice link for you to forward to your plan manager for payment will be in your order confirmation email sent after checking out. You then email your plan manager this invoice for payment. It includes payment details for them.

As soon as payment is received, we post the item to your preferred address & send you the tracking number.

Email us at: support@thesensoryshop.com.au

Email us here at: support@thesensoryshop.com.au with:

  • The items you would like
  • Name & NDIS number to be included on the invoice
  • Delivery address and name & contact phone number 
  • Email address of your plan manager to forward the invoice to, which we will also email you a copy of