Shipping Information
Welcome to The Sensory Shop’s Shipping Information page. Here you will find all the details about our shipping policies and procedures.
Order Processing
- Order Dispatch: All orders are dispatched from our Melbourne warehouse.
- Processing Time: Orders are processed within 1-2 business days.
- Business Days: Our business days are Monday to Friday, excluding public holidays.
Shipping Options
Standard Shipping
- Carrier: We use Australia Post for all our deliveries.
- Delivery Time: The average delivery time for standard shipping within Australia is 4-7 business days after your order has been processed.
- Cost: Standard shipping is free for orders over $150 AUD. For orders under $150 AUD, a flat rate of $10 AUD applies.
Express Shipping
- Carrier: Australia Post.
- Delivery Time: Express shipping ensures delivery within 1-3 business days after your order has been processed.
- Cost: Express shipping is available for a flat rate of $20 AUD.
Shipping Confirmation
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use the tracking number provided to check the status of your delivery on the Australia Post website.
International Shipping
Currently, we do not offer international shipping. We only ship within Australia. Please check back in the future as we are working on expanding our shipping options.
Free Shipping
We offer free standard shipping on all orders over $150 AUD. This will be automatically applied at checkout when your order total exceeds $150 AUD.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team at support@thesensoryshop.com.au. We will work with Australia Post to resolve any issues as quickly as possible.
Returns and Exchanges
For information on returns and exchanges, please visit our Returns and Exchanges page.
Contact Us
If you have any further questions about our shipping policies, please contact us at:
- Email: support@thesensoryshop.com.au
- Phone: +61 1234 5678 (Monday to Friday, 9 AM - 5 PM AEST)
Thank you for shopping with The Sensory Shop!